How Cifas is run
We have been set up as a not-for-profit company limited by guarantee and as a membership association.
Cifas is governed by its Board. The Board is responsible for the entrepreneurial leadership of the organisation: setting strategic direction and aims and measuring performance against strategic objectives as well as scrutinising risks and controls. It is responsible for determining Cifas’ vision, mission and values and holding the Chief Executive account for the organisation’s performance. The Board is led by the Chairman and also has oversight of the Advisory Board and its work.
The Advisory Board has delegated responsibility from the Board to monitor the operational effectiveness of Cifas, and understand and represent the interests of its principal stakeholders: Cifas’ membership, but also other users of its services, including members of the public. In fulfilling this purpose, the Advisory Board advises both the Executive and Board.
Led by the Chief Executive and Chief Operating Officer, Cifas is managed by its Executive Group.
Business Strategy 2020-2025
Our strategy for 2020-25 commits to empower our membership community to be even more successful in the fight against fraud through growing our data, intelligence and learning.
Read or download the Strategy 2020-2025.
Business Plan 2021-2022
The Cifas Business plan for 2021 captures the key business priorities for the period April 2021 to the end of March 2022.
Read or download the Business Plan 2021-2022.
Articles of Association
Read Cifas' Articles of Association which sets out how we operate.
John Browett, Chair
In a career spanning thirty years, John has held the position of Chief Executive within a number of major UK businesses including Tesco.com, Dixons Retail, Monsoon-Accessorize, and Dunelm Group. He has extensive experience of transforming and strengthening the position of some of the UK’s most popular retailers. At Dixons, he was responsible for driving their five year transformation strategy and oversaw the successful merger of the Dixons Retail business to form Currys PC World. Prior to this, John played a key role in the major transformation of the Tesco operating model, launching and overseeing the retailer’s online operation, Tesco.com.
Arnold Wagner OBE, Senior Independent Director
Arnold was previously Director of Human Resources at Smiths Group plc. He is now the Chairman of the Pension Protection Fund and has also served as a Non-Executive Director at the UK Atomic Energy Authority, where he chaired the Remuneration Committee. Arnold is active in voluntary and charitable work in the social care and education sectors, and he was awarded an OBE in 2002 for his services to education.
Rob Fraser, Non-Executive Director
Rob has over 30 years' experience in technology and consulting roles. Most recently he was IT Director for J Sainsbury's plc, overseeing the most significant investment in IT platforms in over a decade, and chairing the Information Security Committee. Prior to that Rob was Vice President for Retail and Consumer Products at Computer Sciences Corporation, and Group IT Director at Boots. Rob is Chairman of Chris Fraser Associates, a digital consultancy servicing some of the UK's largest companies. He is also a member of the Board of Governors for the University of the West of England, and a Board advisor to tech startups E:Fundamentals and HubBox.
Zoe Wimborne, Non-Executive Director
Zoe has over 30 years of experience in investment banking roles including 15 years in risk management. She is the Head of Lending for Morgan Stanley in Europe, Middle East and Africa (EMEA) and previously worked for both Citigroup and Barclays in several different roles including leading Citigroup’s Brexit Steering Committee. She spent several years leading teams which were restructuring companies in trouble, frequently as a result of both internal and external fraud, so she is very aware of how fraud can come from many different sources and the importance of accurate and timely information to help protect companies and individuals.
Abimbola Adesanya, Board Apprentice
Abimbola (Bim) Adesanya is a senior finance and change management leader with over 25 years’ work experience, 20 of those spent within the regulated financial services industry. Bim’s experience combines technical and commercial experience to successfully lead finance teams and deliver complex change programmes for top tier banks including HSBC, Barclays, Lloyds and TD Securities.
Sarah-Jill Lennard, Non-Executive Director
During a distinguished career that spanned both the public and private sector, Sarah-Jill worked for the Foreign and Commonwealth Office before being appointed CEO and Accounting Officer for Her Majesty’s Government Communications Centre (HMGCC). More recently, Sarah-Jill worked as the Security Partner for Deloitte UK, combining the duties of Chief Security Officer and Chief Information Security Officer, and was responsible for Confidentiality and Privacy in both the UK and Switzerland.
Also on the Board:
Mike Haley, Cifas' Chief Executive
The Advisory Board
Chair: Ashley Hart, Monzo Bank
Ashley has been at Monzo Bank since October 2021, focussing on fraud and financial crime. Prior to joining Monzo, Ashley was at TSB for just over five years, leading various teams including fraud strategy and systems, customer awareness and education, and law enforcement engagement. At TSB, Ashley established an industry-leading, victim-centric, approach to fraud, with a focus on educating, protecting and supporting customers. He led on the partnership between frontline Policing and TSB, in support of community protection as well as the pursuit of fraudsters, and worked alongside forces across the length and breadth of the UK, as well as national bodies, to bring fraudsters to justice.
Vice Chair: Dr Nikki Grieve-Top, Tesco Bank
As an expert in investigative psychology, Nikki is a recognised financial services figure specialising in fraud and financial crime risk management. As an ambassador of good financial crime practice, she is responsible for the implementation of the financial crime risk framework across Tesco Bank products and services, with specific counter-fraud accountability. Nikki has over 13 years’ experience in influencing and leading diverse multidisciplinary teams and has a track record of improving operational performance. A seasoned conference speaker and recognised subject matter expert, she has sat on several cross-sector anti-fraud steering groups. Nikki is a regular guest lecturer at the University of Liverpool where she also obtained her PhD titled ‘Explorations into Insurance Fraud: Bare facts, Behaviours and Beliefs’.
Howard Rawstron, Lloyds Banking Group
Howard has undertaken a diverse range of roles in the financial services sector spanning the disciplines of operational management, corporate relationship management, strategy and risk management. His current role is Head of Fraud and Financial Crime Oversight for Lloyds Banking Group. His role ensures that the Groups approach to Fraud and Financial Crime prevention aligns to the organisation's Fraud Risk Appetite and the Group's vision and values.
He is also an advisory board member for Cifas, the UKs largest cross-sector fraud data sharing organisation, as well as a member of the European Banking Federation Exco financial crime strategy group. In his spare time, Howard enjoys running getting in a 5km jog on most days.
Keith Rosser, Reed Specialist
Keith founded and leads one of the largest pre-employment vetting businesses in the UK, Reed Screening. He also sits on the board of two industry trade associations and chairs a Metropolitan Police-founded charity, SAFERjobs. Keith was recently appointed to the Ministerial Advisory Panel for UK Government on the Matthew Taylor Review of Modern Employment Practices, and advises the Government on labour market strategy. He was also on the Equality in Recruitment committee, and advised on Ban the Box for UK Government. Keith is a Committee Member of ECHO, a Home Office body advising on legislation around the right to work. He is a Non-Executive Board Member at Glasgow Clyde College, and a Trustee of a grant-making charity which has awarded over £15m in grants. Keith has an MBA from Aston Business School and is currently completing his PhD in Business Enterprise. He was awarded a Home Office Commendation Award for services to recruitment in 2016 and was recognised by the Queen for services to tackling labour market abuse in 2018.
Jon Walters, Citizens Advocate
Jon has worked in the consumer protection landscape for 15 years, overseeing the provision of advice and support and helping clients seek redress. He has experience in implementing, managing and developing local, regional and national front-line service delivery across private, public and the third sector, together with significant stakeholder engagement and management experience across Government departments (domestic and international), commercial businesses and not-for-profit or third sector organisations at a range of levels. Since 2014, Jon has worked at Citizens Advice with responsibilities including management of the consumer service, implementation of large-scale transition projects, service development and more recently the new Scams Action service. As well as sitting on the Advisory Board, Jon is also the Chair of the Rail Ombudsman industry liaison panel.
Stuart Stevens, Direct Line Group
Stuart has worked for Direct Line Group for over 21 years and leads multi-disciplined teams focussed on preventing fraud in both commercial and personal lines of business. Stuart and his teams have been successful in gaining insurance fraud awards for Collaboration and for the use of Anti-Fraud Technology. He has progressed many initiatives to improve prevention, including robotic process automation, device recognition, digital identities, email risk scoring and biometrics. Having gained professional qualifications in Financial Crime Prevention and Anti-Money Laundering, he has extensive technical knowledge. Stuart chairs DLG’s Fraud Risk, Control & Insight Committee, which shares intelligence and tracks the impact of fraud. Stuart is passionate about tackling fraud and protecting victims, through the combined power of working together.
Joe Palmer, Capital One
Joe has held various fraud roles within retail, security and financial services having been employed by Capital One for the past 5 years with a varied remit of strategy, systems, analysis and investigations. Through his current role of Systems and Strategy Investigations Manager, Joe sets and embeds the strategy for the use of fraud mitigation systems whilst ensuring organised fraud losses are investigated fully.
Prior to this role, Joe held leading fraud defence roles within B&Q and VSG.
Joe is a keen advocate of collaboration though industry data sharing to prevent all types of fraud with minimal genuine customer disruption
David Callington, HSBC UK Bank plc
With over 30 years’ experience in the financial services industry, David currently has responsibility for fraud across HSBC UK, First Direct, M&S Bank and John Lewis Financial Services. David has previously held senior fraud roles at Lloyds Banking Group, including Group Fraud Director and Fraud Insight & Analytics Director. In addition to his responsibilities whilst at Lloyds, David also sat on the Board of Directors of Financial Fraud Action UK, the industry body that worked collaboratively to protect UK consumers and businesses from fraud and the Home Office led UK's Joint Fraud Taskforce Management Board.
Also on the Advisory Board as an observer:
Mike Haley, Cifas' Chief Executive
The Executive Team
Mike Haley, Chief Executive
Since being appointed Chief Executive at Cifas in May 2018, Mike has actively worked to grow the community of stakeholders sharing data, intelligence and insight in the pursuit of preventing fraud and financial crime. Mike is passionate about Cifas becoming the driving force behind fraud prevention in the UK and with over 30 years’ experience of tackling and preventing fraud across the public, private and not-for-profit sectors, he is determined to bring together a strong cross-sectoral collaborative approach to tackling fraud. With a Master’s Degree in Criminology, Mike has led counter fraud efforts in the National Health Service, Ministry of Defence, Office of Fair Trading, HM Revenue and Customs and the Solicitors Regulation Authority. He also worked at the National Fraud Authority directing cross sector fraud prevention strategies. Mike believes that the battle against fraud is one that cannot be won alone and that only by collaborating as a community can turn the tide on fraud and not only protect each other but also make the UK a safer place to live and do business.
Richard Freedman, Chief Operating Officer
Richard has over 20 years’ experience within the financial services industry, and more recently with Countrywide plc where he held a number of leadership roles focusing on operations, transformation and strategy. He successfully ran one of Countrywide’s subsidiary businesses that provides services to corporate clients, and led a team responsible for establishing part of a new corporate strategy. Richard also developed the strategic plan for a newly formed business unit and ran its operations across multiple functions and sites. He joined Cifas as Chief Operating Officer in August 2018.
Mark Courtney, Chief Product Officer
During his 16 years at GBG, he led the product management team for its identity verification suite, managing the launch of the industry’s first truly electronic identity verification (EIDV) service in 2004. He went on to become the General Manager, running both the Identity Verification and Identity Assurance divisions. For the last two and a half years before joining Cifas, Mark held the position of Head of Product and Engineering for TruNarrative, playing a key role in positioning the start-up organisation as a significant presence in the industry. Mark has a wealth of expertise in fraud, identity verification and identity assurance, having worked globally across multiple sectors in the space. In his role at Cifas, he will work with the team to develop its existing product suite, as well as build future propositions for new and existing markets.