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I Want Help or Advice on Scams

Get Help or Advice on Scams

Cifas have partnered with Citizens Advice who help millions of people across the UK every year and have advisers ready to support you. The Citizens Advice consumer service provides help and advice on scams. This includes helping people understand the types of scams there are and how to avoid them, and what to do if they become involved with one.

You can use the guide below to find the appropriate service to help you. Clicking on the links below will take you directly to the support available from Citizens Advice on their website.

Check if something might be a scam

Click here to use the online scams helper to get advice that’s specific to your situation.

Check if you can get your money back after a scam

You might be able to get your money back after you’ve been scammed. What you should do, and whether you’ll get a refund, depends on what happened.

Click here to check if you can get your money back.

What to do if you have been scammed

If you’ve been scammed, you need to:

Report a scam

If you've been scammed, there are organisations you should report the scam to. Don't feel embarrassed about reporting a scam – scammers are clever and scams can happen to anyone.

Click here to find out how to report a scam.

Get emotional support if you have been scammed

If you're stressed or worried because of a scam, you can talk to someone from a range of organisations who can help you.

Click here to find an organisation to talk to.

Get help with online scams

You can contact advisers from Citizens Advice if you:

Call the Citizens Advice consumer helpline

You can get advice from a Citizens Advice adviser by calling 0808 223 1133.

The service is open from Monday to Friday, 9am to 5pm.

The helpline is closed on bank holidays. Calls are free from mobiles and landlines.


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