Get Help or Advice on Scams
Cifas have partnered with Citizens Advice who help millions of people across the UK every year and have advisers ready to support you. The Citizens Advice consumer service provides help and advice on scams. This includes helping people understand the types of scams there are and how to avoid them, and what to do if they become involved with one.
You can use the guide below to find the appropriate service to help you. Clicking on the links below will take you directly to the support available from Citizens Advice on their website.
Check if something might be a scam
Click here to use the online scams helper to get advice that’s specific to your situation.
Check if you can get your money back after a scam
You might be able to get your money back after you’ve been scammed. What you should do, and whether you’ll get a refund, depends on what happened.
Click here to check if you can get your money back.
What to do if you have been scammed
If you’ve been scammed, you need to:
- protect yourself from further risks;
- check if you can get your money back;
- report the scam;
- you can use the online scams helper to get advice that’s specific to your situation.
Report a scam
If you've been scammed, there are organisations you should report the scam to. Don't feel embarrassed about reporting a scam – scammers are clever and scams can happen to anyone.
Click here to find out how to report a scam.
Get emotional support if you have been scammed
If you're stressed or worried because of a scam, you can talk to someone from a range of organisations who can help you.
Click here to find an organisation to talk to.
Get help with online scams
You can contact advisers from Citizens Advice if you:
- think you might have found an online scam;
- need advice about scams;
- want to report an online scam;
- The Citizens Advice advisers will let you know what to do next, and give you support on the issues you might be facing. Talk to them online here.
Call the Citizens Advice consumer helpline
You can get advice from a Citizens Advice adviser by calling 0808 223 1133.
The service is open from Monday to Friday, 9am to 5pm.
The helpline is closed on bank holidays. Calls are free from mobiles and landlines.
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