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Digital Learning Manager

Reference: Digital Learning Manager
Closing Date: 31/01/2022



Reports into: Head of Learning & Counter Fraud Studies

Directorate: Product Innovation

Location: Working from Anywhere in the UK, with some travel required

Role Purpose:
• Develop, launch and manage Cifas’ new digital learning management system (LMS), whilst managing existing LMS platform and its eventual migration to a single solution.
• Working in collaboration with wider learning team, support creation and digitalisation of static learning materials.
• Develop engaging and interactive digital content to drive Cifas’ digital learning solutions, whilst positions Cifas Learning Academy as leaders in fraud preventions tools and training.

Key Responsibilities and Accountabilities
1. Responsible for overall management of Cifas’ Learning Management Systems, ensuring a high standard of learner support in place for both Cifas users, our members, and other external learners.
2. Effectively partner with key business stakeholders, including external LMS providers and instructional design agencies to determine learning needs and design solutions whilst overseeing suppliers’ development roadmap and produce industry leading learning solutions.
3. Develop and deliver an effective onboarding and training programme for all LMS users (including NFD and IFD members), with updated digital products, ensuring streamlined learner experience and introducing them to benefits of Cifas Learning solutions;
4. Primary lead in development of projects relating to digital learning and ongoing management of Cifas’ LMS, ensuring the functionality and content is fit for purpose; includes management of content and software updates ensuring all digital content is up to date, both on the LMS and for SCORM package subscribers.
5. Working in collaboration with Cifas colleagues, including Commercial and Member Experience Teams, to build upon existing solutions, and shaping learning content and learner experience, identifying opportunities to enhance and evolve solutions, whilst expanding Cifas’ reputation as a leader in fraud prevention.
6. Working in collaboration with external stakeholders that provide learning content for digital products to identify opportunities to improve learner experience and keep learning content updated and relevant to development in fraud prevention.
7. Management of LMS and digital content budgets, reconciling on a monthly, quarterly, and annual basis and reforecasting, as required.
8. Produce learning analytics on a regular basis to demonstrate LMS usage in line with agreed principles and key performance indicators (KPIs).
9. Develop and deliver annual digital learning plan which supports the wider learning strategic intentions and aligns with agreed digital learning solutions and design principles.
10. Work closely with Head of Learning, support the delivery and implementation of the learning & development strategy for digital learning.
11. Working alongside wider learning team, as subject matter expert for all digital learning, to support in growth of Cifas’ learning services.

Standard Responsibilities Adopt and comply with Cifas values, policies and procedures including:
• Code of Conduct
• Health & Safety
• Data Protection, privacy and use of IT resources
• People & Culture policies and procedures
• Equality and diversity

No role profile can cover every issue which may arise within the post at various times. The post holder is expected to carry out other duties from time to time, which are broadly consistent with those described.

Person Specification

• Degree in business administration, finance, or marketing / equivalent business qualification.

Knowledge, Skills and Experience Required
• Previous experience of managing external stakeholders in the development and maintenance of digital learning content including both technical and content development suppliers is essential.
• Previous experience of managing an LMS (essential), preferably outward facing using an extended enterprise solution. (desirable)
• Previous knowledge and understanding of software development and deployment, particularly in relation to learning technologies and experience of digital instructional design and content development process is essential.
• Extensive product development skills, including planning, scheduling tasks, managing resources to deliver enhancements, new products of a very high quality to agreed timescales and budget, advantageous.
• Skilled in managing budgets, including regular reporting of both sales and costs and reforecasting/phasing as necessary.
• Strong commercial awareness with ability to understand business drivers, cost management, managing customer expectations, and competitor dynamics.
• Previous experience of working in a member organisation, with industry knowledge of fraud prevention, fraud systems and fraud prevention technology, would be advantageous.
• Driven to deliver, with a high degree of awareness of the supplier and learning market, with a proven track record of driving and growing multiple revenue streams, with ability to build strong networks and use these to identify prospective members.
• Strong role model of behaviours consistent with our values of collaboration, integrity, expertise, innovation, and respect, and able to respond positively to change, identifying the need for change and innovation.
• Experience in working in agile teams, using agile principles and frameworks, skilled in driving performance for teams working in various locations; able to ability to successfully motivate staff during challenging periods.
• Excellent communication approach with engaging written skills, works effectively within a team, understands the impact of own actions on colleagues.
• Excellent interpersonal skills and the ability to persuade influence and, when appropriate, challenge with tact and diplomacy.
• Creative and analytical thinking style, applying tenacity in the face of obstacles, with excellent problem-solving skills, and suggest practical resolutions.
• Strong collaborator, working with the business to proactively identify areas for automation and continuous improvement, extract the maximum potential from the existing tools and technical awareness to identify
technology opportunities and align these to the business needs.
• High level of personal integrity, who displays respect and empathy for others and is consistent, open, and honest.
• Ability to work professionally to deadlines and work collaboratively in a team environment.
• Excellent skills in Microsoft applications, including Excel, Outlook, and Teams.

Additional Information
• There may be occasions where the post holder is required to work outside of standard hours.
• The post holder may be required to attend meetings and events outside of normal office base and to do this occasional travel will be required.

Organisational Competencies
We want to make Cifas a great place to work and a great organisation that really delivers for its members. Our values define the behaviours we expect from our people and are designed to guide how we work, every day. Everyone within the organisation is expected to demonstrate the following behaviours:

We develop exceptional skills and knowledge to enable us to do a great job and be recognised as the authority in what we do. Behaviours:
• I develop and upskill my colleagues
• I take opportunities to continuously develop my skills
• I share knowledge
• I strive to produce the highest standard of work
• I listen to others and adapting the way we do things to better serve others

We treat everyone in the organisation fairly and respectfully regardless of job role, background, or personality. Behaviours:
• I trust and empower my colleagues and strive to deliver on my promises, being reliable and accountable.
• I show appreciation for others by acknowledging and giving positive feedback at all levels.
• I support and proactively help others.
• I am polite, friendly, attentive, and considerate in every interaction, understanding personal differences and diversity.
• I aim to be transparent and ensure everyone feels valued, able to contribute and be heard.

We do the right thing for the right reasons and in the right way, dealing with everyone in an ethical and fair manner. Behaviours:
• I will challenge when I feel something is wrong
• I act in an ethical manner and I will promote that behaviour in others
• I take responsibility and am accountable for my actions
• I am honest and truthful in my dealings with others
• I will always try to do what I say
• I give credit where it is due

We work together collectively, engaging and contributing as one team supporting each other all the way, in order to find new perspectives and reach our shared goals. Behaviours:
• I am open and willing to hear and share ideas
• I respectfully debate and communicate
• I show interest beyond my own area of expertise and personal agenda
• I seek to motivate myself and others to have confidence in what we do
• I step up where I see opportunities to support others
• I approach situations positive and inspire healthy communication

We should always be seeking ways to improve, positively challenging the how, why, and what to ensure that we realise our vision by evolving, discovering, and adapting. Behaviours:
• I am never afraid to suggest something different
• I am open and curious towards new ideas and ways of working
• I nurture and inspire creativity to allow ideas to flourish
• I am prepared to take a risk and give it a go
• I have the confidence to challenge and be challenged

Candidate Information: Download Download
To apply for this vacancy, you will need the following:
  • Your CV
  • Your covering letter

Applications using this system require an eMail address. If you do not have one, please post the application to us.

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