Role report into: Head of Operations
Directorate: Operations -Data Integrity
Location: Anywhere in th UK, with some presence in London Euston Office.
Cifas is the UK’s leading fraud prevention service, managing the largest database of instances of fraudulent conduct in the country. Our members are organisations from all sectors, sharing their data across those sectors to reduce instances of fraud and financial crime. Operating as a not-for-profit means our teams put all their efforts into our mission of fighting fraud, rather than creating a financial return for shareholders.
Fraud presents a serious and significant threat to the UK and our role in protecting businesses, the public and the economy from fraud is now more important than ever before. As a result, we have ambitious plans to innovate and create new services and products that will significantly improve the way that we and our members tackle fraud. Our employees play a crucial part in ensuring we remain the UK's leading fraud prevention service, whilst also ensuring our members remain at the heart of everything we do.
We have introduced agile ways of working, allowing teams to decide how best they work, while ensuring regular opportunities to collaborate and innovate. We create an environment to help you to unleash your potential and perform the most rewarding work of your career, whist keeping your wellbeing at the foremost with initiatives in place to promote the wellness of our people.
We are committed to building a diverse and inclusive culture and have dedicated inclusion champions across the business to celebrate and promote our uniqueness. We also have a dedicated team of volunteers looking for innovative ways to give back as part of our commitments under our Corporate Social Responsibility. And were delighted to be recognised in the 2021 and 2022 best companies to work for listings.
In return for helping us take the fight to fraud, all our employees receive an impressive benefit package including 33 days holiday, generous pension package, annual bonus, private healthcare, as well as a range of other benefits.
If you are passionate about our purpose and would like an opportunity to make a valuable contribution to fraud prevention, we would like to hear from you.
As the Data Integrity Officer you will protect the integrity of the Cifas database through carrying out reviews and analysing trends in the data searched and filed into the Cifas databases. You will be accountable for addressing consumer complaints and Subject Access Requests, in line with Data Protection Legislation. You will be responsible for undertaking assessments on Cifas Processes to improve the quality of the data on Cifas Database(s).
You will provide knowledge and guidance to Cifas members on our data processes, ensuring a positive member experience and building upon the trust and confidence our members have with our services. You will be responsible for resolving consumer complaints consistently with the specific member, ensuring professional and values-based representation of Cifas. You will be accountable in reviewing cases and matches to ensure the standard of proof has been met; matches are returned correctly from the respective delivery channel; and actioned appropriately to ensure that the quality of the data on the database remains to high standard. You will take ownership for processing consumer Data Subject Access Requests from end-to-end within agreed targets and in line with Cifas policy, whilst ensuring compliance with legislation.
In addition, you will be responsible for proactively identifying issues and their root causes within Cifas databases, whilst carrying out continuous improvement reviews, to ensure quality of data filed and searched to the Cifas databases is to a high-standard. You will identify patterns within the data, highlighting these to relevant parties to ensure appropriate action and resolution; making recommendations for process improvements, identifying areas of inefficiency and clearly articulating the value of changes proposed. Accountable for reviewing members’ Fair Processing Notices to ensure data filed to the database is done so with a sound legal basis, with any areas of concern are tactfully communicated within a timely manner. You will be responsible for communicating and engaging with stakeholders and represent DIO Team at Cifas projects and product development meetings, providing subject matter expertise from Data Integrity Operations. Furthermore, you will be accountable for making appropriate considered decisions on cases filed, complaints received, DSARs processed and FPNs obtained, clearly articulating the rationale for the decision back to the member or consumer in line with agreed service levels
Who we’re looking for
Extensive experience of working within a fraud prevention role in a professional organisation. A minimum of 2 years member experience as an investigator. Degree level or equivalent qualification with relevant experience acceptable.
You will have good level of understanding of the use of Cifas data, familiarity with Financial crime, Fraud prevention and Data Protection Legislation. Detailed knowledge of Cifas Handbooks, systems and how members access Cifas data is essential. You will have proven experience in working to agreed service levels and delivering against team targets. Demonstrate creative and analytical thinking style with developed investigative skills, experienced in applying tenacity in the face of obstacles, with a keen eye for detail. Excellent communication approach with engaging written skills and a ‘can do’ attitude solutions focused approach. You work to make things happen, taking others along with you.
In addition, you will confidently take ownership of information and processes, are able to work collaboratively in a team environment and display high level of personal integrity, respect, empathy for others and is consistent, open and honest.
Benefits & Perks
Were proud to offer benefits and perks that help you feel and do your best. You will have access to a range of benefits, resources and expert guidance to help you prioritise your well-being, so you can thrive with a healthy body and mind.
• Personal and professional growth
• Agile working model
• Exceptional healthcare coverage
• Excellent pension package through salary sacrifice.
• Employee wellbeing – Wellbeing breaks, wellbeing hub access with resources to workout videos, meditation guides, yoga sessions and sleep stories.
If you would like to know more about the role, our perks and benefits please reach out to us at