Before continuing, please read our Frequently Asked Questions pages where you may find the information you are looking for.

If these pages do not answer your questions,  CIFAS understands how important your complaint/enquiry is to you and will attempt to resolve it as quickly as possible. CIFAS and its Members therefore operate a formal complaints procedure which will be followed in every case.

The course of action you need to take to resolve your complaint/enquiry depends on what it is. For the quickest route, please refer to the questions below.

If the links above do not help you, please write to the CIFAS Compliance Officer with your query. Please note, however, that CIFAS can only investigate or comment on cases where CIFAS data is involved. CIFAS cannot advise you on any issues relating to information shown on your credit reference agency file, such as Electoral Roll details, association/alias information or data relating to your existing accounts. If you dispute this information you should contact the credit reference agencies and/or the organisation that registered the information.

If you do contact us, always include your name, current address (with postcode) and details of your complaint. Please do not send any identity documents or payment unless you have been advised to do so.