An onsite course designed to educate employees with basic fraud awareness and in doing so help protect their organisation and the individual employee from the twin risks of financial and reputational loss.

What will I learn?

At the end of this course, you will:

• Have a basic awareness of fraud 
• Understand Plastic Fraud and how it links to Identity Theft
• Understand the importance of customer confidentiality
• Be aware of the dangers from coercive or financially attractive third party approaches for customer information 

What will it cover?

• Industry Plastic Card Sales Volume and Fraud Figures 
• Payment Card Fraud Types
• Staff disclosure of Customer Information and Fraud
• Honesty v Dishonesty
• Social Engineering
• Tell tale signs/Suspicious actions
• Addressing the Problems 
• Protecting ourselves

• Junior/temporary employees
• Employees due for fraud awareness refresher training
• Front end/Shop staff 
• Call centre staff

Style and preparation    

A mixture of formal presentation, video and interaction.

This course is ideal as a "lunchtime" briefing course for new or existing members of staff. It can also be delivered as multiple sessions throught the day so that all staff can attend without disrupting your operations. Up to five 60 minute presentations can be delivered within any 8 hour period to groups of up to 20 individuals.  

To make a booking please contact the CIFAS Training and Compliance Team: training@cifas.org.uk